{"title":"顾客满意:不可能完成的任务还是必须完成的任务?","authors":"E. Bennett","doi":"10.1109/APEC.1995.468953","DOIUrl":null,"url":null,"abstract":"Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future.<<ETX>>","PeriodicalId":335367,"journal":{"name":"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95","volume":"42 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1995-03-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Customer delight: mission impossible or mission imperative?\",\"authors\":\"E. Bennett\",\"doi\":\"10.1109/APEC.1995.468953\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future.<<ETX>>\",\"PeriodicalId\":335367,\"journal\":{\"name\":\"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95\",\"volume\":\"42 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1995-03-05\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/APEC.1995.468953\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of 1995 IEEE Applied Power Electronics Conference and Exposition - APEC'95","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/APEC.1995.468953","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Customer delight: mission impossible or mission imperative?
Customers are only one link in the total process chain. There are powerful market place dynamics that cause customer behavior and expectations to change over time. The purpose of this paper is to describe the drivers that are changing the traditional business model so that power electronics providers can be pro-active in adapting to the market requirements of the future.<>