Technology literacy in poor infrastructure environments: characterizing wayfinding strategies in Lebanon

While HCI for development (HCI4D) research has typically focused on technological practices of poor and low-literate communities, little research has addressed how technology literate individuals living in a poor infrastructure environment use technology. Our work fills this gap by focusing on Lebanon, a country with longstanding political instability, and the wayfinding issues there stemming from missing street signs and names, a poor road infrastructure, and a non-standardized addressing system. We examine the relationship between technology literate individuals' navigation and direction giving strategies and their usage of current digital navigation aids. Drawing on an interview study (N=12) and a web survey (N=85), our findings show that while these individuals rely on mapping services and WhatsApp's share location feature to aid wayfinding, many technical and cultural problems persist that are currently resolved through social querying. We discuss our results in light of problems that any map user encounters in poor infrastructure environments.