{"title":"SLA管理模型概述","authors":"M. Kajko-Mattsson, C. Makridis","doi":"10.1109/CSMR.2008.4493334","DOIUrl":null,"url":null,"abstract":"In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.","PeriodicalId":350838,"journal":{"name":"2008 12th European Conference on Software Maintenance and Reengineering","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-04-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Outline of an SLA Management Model\",\"authors\":\"M. Kajko-Mattsson, C. Makridis\",\"doi\":\"10.1109/CSMR.2008.4493334\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.\",\"PeriodicalId\":350838,\"journal\":{\"name\":\"2008 12th European Conference on Software Maintenance and Reengineering\",\"volume\":\"1 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2008-04-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2008 12th European Conference on Software Maintenance and Reengineering\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/CSMR.2008.4493334\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2008 12th European Conference on Software Maintenance and Reengineering","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CSMR.2008.4493334","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
In this paper, we outline a service level agreement (SLA) management model. The model has been elicited within four industrial companies. Hence, it reflects current state of industrial practice.
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