Monitoring of Non-functional Requirements of Business Processes based on Quality of Service Attributes of Web Services

Business monitoring approaches usually address indicators associated with processes only at the service level; i.e., related to the services implementing the processes. Monitoring at the service level raises technical measures geared to Information Technology (IT) managers. Monitoring of Key Performance Indicators (KPIs) is usually carried out at a higher level, but transversely to the organization’s processes, i.e., uncoupled from the processes. We present a component designed to aid in strategic alignment between business and IT by monitoring Non-Functional Requirements (NFR) of processes based on Quality of Service attributes. This component aims to allow business managers to monitor process executions by focusing on the indicators that truly respond to the execution of such processes. We evaluated the component via a proof of concept.