支持氛围、信任、敬业度与组织承诺研究

L. Hughes, James Avey, Steven M. Norman
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引用次数: 9

摘要

本研究旨在探讨以信任和员工敬业度为中介的支持氛围与组织承诺之间的关系。在对来自一家财富100强跨国公司的243名工程师和技术人员的现场测试中,参与者完成了关于他们组织的支持性氛围、对组织领导的信任、有效的组织承诺和参与度的调查。所有假设均得到支持:(1)支持性气候与组织承诺之间存在正相关关系,(2)信任和(3)员工敬业度在气候承诺关系中起中介作用。本研究的局限性包括研究结果的普遍性和共同方法偏差。在人力资本密集型产业中,人力资源的价值是通过低信任、低敬业度、低承诺和缺乏支持性的工作环境等行为表现(如离职)来衡量的。通过了解这些变量之间的关系,管理者可以积极地管理他们的人力资本。
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A Study of Supportive Climate, Trust, Engagement and organizational Commitment
This study was undertaken to explore the relationship between supportive climate and organizational commitment as mediated by trust and employee engagement. In a field test of 243 engineers and technicians from a Fortune 100 multinational firm, participants completed surveys about their organization's supportive climate, trust in their organization's leadership, affective organizational commitment, and engagement. Support for all hypotheses was found: (1) positive relationship between supportive climate and organizational commitment, and both (2) trust and (3) employee engagement mediated the climate-commitment relationship. Limitations of this study include generalizability of findings and common method bias. In human capital intensive industries, the value of human resources is measured in behavioral manifestations (e.g. turnover) of low trust, engagement, commitment, and a less than supportive work environment. By understanding the relationships among those variables managers can actively manage their human capital.
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