{"title":"电子政务投资:效益管理案例研究","authors":"T. Fernandes, J. Gomes, M. Romão","doi":"10.4018/IJEGR.2017070101","DOIUrl":null,"url":null,"abstract":"TheexpensesinInformationSystemsandInformationTechnology(IS/IT)representasubstantial shareinorganizations’budgets.However,IS/ITinvestmentprojectsseemtocontinuetoshowreduced successrates.TheBenefitsManagement(BM)hasgainedrelevanceasaway,notonly,tounderstand thesefailures,butalsoasatoolavailabletoorganizationstoimprovethesuccessofIS/TIinvestments. TheobjectiveofthisarticleistounderstandhowBMcanbeappliedinIS/ITinvestmentsinthePublic Administration(PA)andhelptoleveragethebenefitsoftheseinvestments.Acasestudywasconducted usingane-GovernmentprojectinthePortuguesePA.ThestudyshowedhowaBMapproachcan beappliedinthisenvironmentandalsoidentifiedsomedifficultiesthatmustbeconsidered.Several benefits,thatwerenotforeseen,wereidentifiedandevaluated,orproposedsomecriteriafortheir evaluation,highlighting,thisway,thetruecontributionofIS/ITinvestmentsindeliveringservices tocitizensandincreasingpublicorganizationsperformance. KEywoRdS Benefits Management, Benefits Realization, e-Government, e-Government Investments, IS/IT Investments, Maturity Models, Programme Management, Project Management","PeriodicalId":170341,"journal":{"name":"Int. J. Electron. Gov. Res.","volume":"20 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2017-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"3","resultStr":"{\"title\":\"Investments in E-Government: A Benefit Management Case Study\",\"authors\":\"T. Fernandes, J. Gomes, M. Romão\",\"doi\":\"10.4018/IJEGR.2017070101\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"TheexpensesinInformationSystemsandInformationTechnology(IS/IT)representasubstantial shareinorganizations’budgets.However,IS/ITinvestmentprojectsseemtocontinuetoshowreduced successrates.TheBenefitsManagement(BM)hasgainedrelevanceasaway,notonly,tounderstand thesefailures,butalsoasatoolavailabletoorganizationstoimprovethesuccessofIS/TIinvestments. TheobjectiveofthisarticleistounderstandhowBMcanbeappliedinIS/ITinvestmentsinthePublic Administration(PA)andhelptoleveragethebenefitsoftheseinvestments.Acasestudywasconducted usingane-GovernmentprojectinthePortuguesePA.ThestudyshowedhowaBMapproachcan beappliedinthisenvironmentandalsoidentifiedsomedifficultiesthatmustbeconsidered.Several benefits,thatwerenotforeseen,wereidentifiedandevaluated,orproposedsomecriteriafortheir evaluation,highlighting,thisway,thetruecontributionofIS/ITinvestmentsindeliveringservices tocitizensandincreasingpublicorganizationsperformance. KEywoRdS Benefits Management, Benefits Realization, e-Government, e-Government Investments, IS/IT Investments, Maturity Models, Programme Management, Project Management\",\"PeriodicalId\":170341,\"journal\":{\"name\":\"Int. J. Electron. Gov. Res.\",\"volume\":\"20 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2017-07-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"3\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Int. J. Electron. Gov. Res.\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.4018/IJEGR.2017070101\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Int. J. Electron. Gov. Res.","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.4018/IJEGR.2017070101","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 3
Investments in E-Government: A Benefit Management Case Study
TheexpensesinInformationSystemsandInformationTechnology(IS/IT)representasubstantial shareinorganizations’budgets.However,IS/ITinvestmentprojectsseemtocontinuetoshowreduced successrates.TheBenefitsManagement(BM)hasgainedrelevanceasaway,notonly,tounderstand thesefailures,butalsoasatoolavailabletoorganizationstoimprovethesuccessofIS/TIinvestments. TheobjectiveofthisarticleistounderstandhowBMcanbeappliedinIS/ITinvestmentsinthePublic Administration(PA)andhelptoleveragethebenefitsoftheseinvestments.Acasestudywasconducted usingane-GovernmentprojectinthePortuguesePA.ThestudyshowedhowaBMapproachcan beappliedinthisenvironmentandalsoidentifiedsomedifficultiesthatmustbeconsidered.Several benefits,thatwerenotforeseen,wereidentifiedandevaluated,orproposedsomecriteriafortheir evaluation,highlighting,thisway,thetruecontributionofIS/ITinvestmentsindeliveringservices tocitizensandincreasingpublicorganizationsperformance. KEywoRdS Benefits Management, Benefits Realization, e-Government, e-Government Investments, IS/IT Investments, Maturity Models, Programme Management, Project Management
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