公共护理中的数字化——对护理人员和老年人工作流程和态度的影响

M. Sjölinder, Å. Mårtensson
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Though both resources are limited, and it is important how new digital services are introduced to the personnel more in-depth knowledge is needed regarding which aspects that needs to be given the largest focus.With respect to older adults, there exist many assumptions and negative stereotypes regarding aging (Lagacé et al., 2015; McDonough, 2016), and about older adults as users of new digital services (Lagacé, et al, 2016; McDonough, 2016). However, many older adults today have experience from using technology and are in general positive to start to use new digital services, but as in the case with the personnel, the learning context and the time that is provided are important (Broady, 2010; Sjölinder & Mårtensson, 2021). 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引用次数: 0

摘要

为了满足人口结构的变化和对老年护理资源日益增长的需求,越来越多地需要新的数字工具。实施新的数字服务需要改变工作流程和使用数字服务的技能。参与过程的感觉以及学习和介绍的时间可能会影响员工对新数字工具的看法。然而,学习和支持的时间和资源可能因城市而异,也可能因同一城市内的单位而异(Sjölinder & ma rtensson, 2021)。尽管这两方面的资源都是有限的,而且如何向员工介绍新的数字服务也很重要,但需要对哪些方面需要给予最大的关注有更深入的了解。对于老年人,存在许多关于衰老的假设和负面刻板印象(lagac等人,2015;McDonough, 2016),以及老年人作为新数字服务用户的情况(lagac等人,2016;麦克多诺,2016)。然而,今天许多老年人都有使用技术的经验,并且总体上积极地开始使用新的数字服务,但就人员而言,学习环境和提供的时间是重要的(broad, 2010;Sjölinder & ma rtensson, 2021)。当市政当局向老年人提供新的数字工具时,老年人的学习环境可能会受到照顾者的时间和参与的影响,这反过来又可能影响向老年用户传达的关于老年人作为技术用户的态度。本文描述了一项定性研究,旨在更深入地了解与城市数字化相关的机遇和挑战。重点是如何在组织中实施新的数字工具,以及它如何影响护理人员和老年护理人员。这是关于新数字工具的实施如何以及在多大程度上改变了与工作相关的行为和对技术的态度,以及在多大程度上改变了对老年人作为技术用户的态度。在研究中,不同层次的市政管理者接受了采访。他们根据自己组织内部的经验描述了数字化的具体例子。根据给出的例子,受访者被问及有关工作人员和老年人如何接受这项技术的问题;它如何影响护理人员和老年人对新数字工具的态度;以及它是如何影响员工对组织变化的看法以及与新数字工具相关的工作流程变化。最后,受访者根据自己之前的见解,描述了市政当局走向数字化的下一步措施,以及他们希望如何使用新的数字化工具使其组织进一步走向未来。
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Digitalization in Public Care – Consequences on Workflow and Attitudes among Care Givers and Older Adults
To be able to meet the demographical changes and the increasing demand on resources within elder care, new digital tools are needed to an increasing extent. Implementation of new digital services demand both changes in workflow and skills in using the digital services. The feeling of being included in the process and time given for learning and introduction could affect how new digital tools are perceived by the personnel. However, time and resources for learning and support could vary between municipalities, and between units within the same municipality (Sjölinder & Mårtensson, 2021). Though both resources are limited, and it is important how new digital services are introduced to the personnel more in-depth knowledge is needed regarding which aspects that needs to be given the largest focus.With respect to older adults, there exist many assumptions and negative stereotypes regarding aging (Lagacé et al., 2015; McDonough, 2016), and about older adults as users of new digital services (Lagacé, et al, 2016; McDonough, 2016). However, many older adults today have experience from using technology and are in general positive to start to use new digital services, but as in the case with the personnel, the learning context and the time that is provided are important (Broady, 2010; Sjölinder & Mårtensson, 2021). When new digital tools are provided to the older adults by the municipality, the learning context for the older adults might be affected by the care givers time and engagement, which in turn could affect the attitudes that are conveyed to the older users about older adults as users of technology.This paper describes a qualitative study with the aim to get a deeper understanding of opportunities and challenges related to digitalization within municipalities. The focus is on how new digital tools have been implemented in the organizations, and on how it had affected care personnel and older care takers. This, in terms of how and to which extent has implementation of new digital tools changed work-related behavior and attitudes towards technology, and to which extent has it changed attitudes towards older adults as technology users.In the study, municipality managers at different levels where interviewed. They described concrete examples of digitalization based on experiences from within their own organization. Using the examples that were given, the respondents were asked questions about how the technology had been received by the personnel and the older adults; how it had affected the attitudes towards new digital tools among the care giving personnel and older adults; and how it had affected the way the personnel thought about organizational changes and changes in workflow related new digital tools. Finally, the respondents described, based on their own previous insights, the municipalities’ next steps towards digitalization, and how they wanted to use new digital tools to take their organizations further towards the future.
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