Development of Visualization System to Analyze Conversation Documents in Psychological Counseling

In psychological counseling, beginner counselors tend to force the client the interpretation by the counselor himself. Therefore, the amount of utterance by the beginner conselor become larger than that of the client and use the closedended question at high rates to confirm the image of the client created with their own interests. The opportunity of education is referred to as the supervision that expert counselors advice for beginner counselors is provided. However, the verbatim record of conversation documents in counseling used in the supervision are large-scale and complex. Expert counselors is very difficult to extract the characteristics and situation of conversation between the beginner counselor and the client. To improve the problem, we proposed the system for visualizing the conversation documents in the psychological counseling. Next, we evaluated to use this system by some counselors to verify the effectiveness of this proposed system. From this evaluation, the results were obtained from most estimators that these visualization results have a high tendency to be easily understandable. Moreover, we conducted the comparative evaluation by working the same task in the cases of reading only the original text and the use of this proposed system for the conversation documents in actual counseling. As the results, we showed that the task using this proposed system is easier to understand in all of the evaluation items.