Integrating Real and Digital Games with Data Analytics for Water Consumption Behavioral Change: A Demo

The demo showcases the SmartH2O platform1, a system for water demand management based on an original mix of data analytics and behavioral science. SmartH2O collects consumption data from the automatic meter infrastructure of a (water) utility and allows customers access them in a Web portal, where they can see information about their actual and forecasted consumption, compare with the neighborhood, and obtain personalized water saving tips and leak alerts. Engagement is reinforced through a unique mix of in-app gamification techniques, digital educational games and real board games, which provide a rich set of behavior change stimuli to all household members. Lab tests show good acceptance and engagement by pilot users, deployment to a large set of consumers is scheduled shortly.