E. Ballarini, L. Ciabattoni, D. Domenichelli, M. Domenichelli, G. Foresi, A. Monteriù
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An Automated Procedure to Evaluate Usability of eHealth Platforms In The Wild
Nowadays, one of the keys for the success of ICT technologies, in particular in the e-Health realm, is “Usability”. Self-assessment questionnaires are the most diffuse procedure for its evaluation. However, this procedure presents various limitations (e.g., subjectivity, needs of expert supervisors, etc.). In this paper, a methodology based on emotion recognition, web analytics and gaze detection is developed in order to asses usability of e-Health web platforms objectively, automatically, remotely and in the wild.
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