Effects of IT Service Management on E-Learning Readiness through the HOT-Fit Model

The majority of private universities are prone to encounter gaps and incompletely realize contributions and effects of IT service management on e-learning readiness. So far, the focus of this readiness has been more on online learning processes and mechanisms. Distributing knowledge through electronic media regardless of time and locations, therefore, becomes existing limitation. This study objective was on confirmation and ascertainment of the extent of IT service management in positively influencing e-learning readiness through the HOT-Fit model. The researchers applied a survey method with an explanatory design and a follow-up explanation model. There were questionnaires successfully completed and submitted by 298 respondents who were in association with special schools of informatics skills and computing in West Kalimantan. Likert scales were used to process the whole data collected and the SEM-PLS method was used for analyses. Meanwhile, bootstrapping was applied for data distribution in terms of normality. Finally, a feedback process lasted. Outcomes represent that IT service management is a crucial factor and technology is no longer a factor determining the success of implementing e-learning readiness with very high predictive relevance (99%).