Accessible conferences for undergraduate student presenters in Macao (China) through the lens of usability theory

Abstract This exploratory study examined the accessibility of research conferences to undergraduate student presenters in Macao (China) by utilizing the usability theory. Twenty-two higher education institutions (HEIs) students who presented at undergraduate conferences were interviewed to gain an understanding of the perceived usability of the conferences’ services and facilities, and their impacts on their overall experiences and intention to participate in future conferences. The results revealed that student presenters considered the following as useable and accessible facilities and services: having the opportunity to rehearse for presentation and visit the conference venue before the conference, the lunch break, and the flat venue seating arrangement. Tea breaks, signage, and some equipment used for presentation were considered non-usable and inaccessible. The perceived usability was associated with the student presenters’ judgment of the supportiveness of services and facilities about their abilities, limitations, and tasks. Despite several perceived non-usable features, interviewees acquired good experiences and would consider presenting at another conference with the adoption of some anticipation strategies. This study offers a new perspective to approach accessible conferences for undergraduate student presenters. It advocated the importance of understanding users’ perceptions on usability and the personal–environment relationships. Practical suggestions were also offered.