An Analysis of Grid Operator Survey Responses: Inexperience, Workload and Fatigue in the Control Room

Although a wide array of tools and technologies have been developed over the last decade to support power grid operators, deployment of these tools has been less successful. One reason for unsuccessful deployment may be a focus on error reduction without an adequate understanding of the factors that contribute to operator error in the control room. An analysis of these factors (i.e., vulnerabilities) may provide the baseline understanding needed to inform new technology integration. In an attempt to learn more about these vulnerabilities and their perceived impact on human error we collected and analyzed survey data from 20 electric grid control room operators. We asked survey respondents to consider the various operator, technology and interaction vulnerabilities that may arise during work in the control room and record their attitudes and experiences toward each. Results suggest operator inexperience, high mental workload and fatigue are the most common vulnerabilities experienced during a shift. Technology solutions should set operators up for success by addressing these factors. Survey results were analyzed to explore these vulnerabilities in greater depth.