Dealing with an ageing workforce : current and future implications

Purpose – The purpose of this paper is to examine the reason for, and outcomes of, the New South Wales Land and Property Authority's (Lands) Vision 2013 plan designed to deal with a perceived impending human capital crisis in light of a rapidly ageing workforce. The research questions examined are “Did the perceived crisis eventuate?” and “What was the impact of implementing the plan to combat the threat of an ageing workforce?”Design/methodology/approach – Using a case study approach, the paper incorporates semi‐structured interviews, planning papers and annual reports to critically examine the impact of implementing the Vision 2013 plan. Lands was chosen because in 2005 the ageing workforce issue motivated Lands to investigate how it would successfully manage organisational knowledge then and into the future. With the purpose of promoting discussion and critical reflection, we examine how Lands addressed the perceived crisis and the impact it had on the management of knowledge and human capital.Findings...