{"title":"基于数据挖掘的客户关系管理系统设计","authors":"Jianhong Zhou, Xie Yi","doi":"10.1109/ISECS.2008.206","DOIUrl":null,"url":null,"abstract":"As a new type of data processing tool, data mining technology plays an important role in dealing with massive data, transforming data into valuable information, assisting enterprises in effective CRM decision-making and other aspects. On the basis of detailed analysis of the existing CRM structure, a new design scheme of customer relationship management systems based on data mining is presented and the design details of which are illustrated in detail.","PeriodicalId":144075,"journal":{"name":"2008 International Symposium on Electronic Commerce and Security","volume":"45 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2008-08-03","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":"{\"title\":\"Design of Customer Relationship Management Systems Based on Data Mining\",\"authors\":\"Jianhong Zhou, Xie Yi\",\"doi\":\"10.1109/ISECS.2008.206\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"As a new type of data processing tool, data mining technology plays an important role in dealing with massive data, transforming data into valuable information, assisting enterprises in effective CRM decision-making and other aspects. On the basis of detailed analysis of the existing CRM structure, a new design scheme of customer relationship management systems based on data mining is presented and the design details of which are illustrated in detail.\",\"PeriodicalId\":144075,\"journal\":{\"name\":\"2008 International Symposium on Electronic Commerce and Security\",\"volume\":\"45 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2008-08-03\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"6\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2008 International Symposium on Electronic Commerce and Security\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ISECS.2008.206\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2008 International Symposium on Electronic Commerce and Security","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ISECS.2008.206","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Design of Customer Relationship Management Systems Based on Data Mining
As a new type of data processing tool, data mining technology plays an important role in dealing with massive data, transforming data into valuable information, assisting enterprises in effective CRM decision-making and other aspects. On the basis of detailed analysis of the existing CRM structure, a new design scheme of customer relationship management systems based on data mining is presented and the design details of which are illustrated in detail.
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