消费者信任对B2C电子商务战略的当代商业交易是至关重要的维持新兴的商业市场。指出传统市场和电子商务市场之间的异同,并提供全球不同文化的消费者信任行为

Francis Kwadade-Cudjoe
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引用次数: 1

摘要

自从Netscape.com在1995年发明了万维网之后,电子商务就一直在发展。沉浸在电子商务交易中的企业/消费者已经获得了这种技术突破带来的好处,因为消费者可以舒适地坐在家中进行交易。然而,阻碍其他企业/消费者转向这种技术商业方法的障碍是与开展业务相关的信任;全球文化中的消费者信任一直存在争议。包括Hofstede, Gefen等人和Greenberg等人在内的作者对全球文化差异以及这些差异如何影响接受电子商务交易业务的行为进行了研究。因此,有必要制定一项全球数字指导方针/政策,以保护所有在互联网上进行交易的消费者和企业。这样的政策有望缓解各国文化之间的恐惧,这些文化难以吸收这种有益的技术进步,以促进商业交易。通过实体店的方式进行商业交易是过时和繁琐的,应该彻底淘汰。
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Consumer Trust in B2C Ecommerce Strategy for Contemporary Business Transaction is Paramount for Sustaining the Emerging Commerce Market. Indicate the Similarities and Differences Between Traditional and Ecommerce Markets and Provide the Conduct of Consumer Trust Across Cultures, Globally
E-Commerce has been going on since Netscape.com introduced the idea in 1995 when www was invented. Businesses / consumers that have been immersed in e-commerce transaction have reaped the benefits associated with such technological break-through, as consumers sit at comfort of their homes to transact business. However, the impediment that has hindered other businesses / consumers to transform to this technological business approach has been the trust associated with carrying out business; consumer trust across global cultures has been contentious. Authors, including Hofstede, Gefen et al. and Greenberg et al. have done research on culture differences across the globe and how these differences could affect behaviours towards accepting e-commerce for transacting business. There is therefore, the need for a global digital guideline / policy to protect all consumers and businesses that trade on the internet. Such a policy would hopefully allay the fears amongst nations’ cultures having difficulty in imbibing this wholesome technological advancement for enhanced business transaction. Conducting business transaction through brick-and-mortar approach is archaic and cumbersome and should be faded out completely.   
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