是什么让员工留下来

S. Sengupta, S. Dev
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引用次数: 9

摘要

业务流程外包(BPO)行业在印度正在以无与伦比的速度发展。尽管已经有很多关于人员流失(游戏邦注:这是游戏行业的一大威胁)的研究,但关于留存率的研究却很少。本研究旨在全面探讨留任的维度。本文确定了导致保留的主要因素,比较了不同人口特征的这些维度,并开发了一个回归模型,以找出这些因素对BPO员工长期维持的贡献。设计/方法/方法-位于印度国家首都地区的500名业务流程外包员工完成了问卷调查。它测量了他们对在组织中负责维持他们的因素的重要性的感知。使用因素分析、描述性统计、相关性和回归等测试来分析数据。调查结果-保留率的四个主要维度…
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What makes employees stay
Purpose – Business process outsourcing (BPO) industry in India is progressing with an unparalleled velocity. Although, much research has taken place time and again elaborating on attrition, which is a menace to this industry, not much of work has been done on retention. The present study aims to explore the dimensions of retention in a comprehensive manner. The paper identifies the main factors that lead to retention, compares these dimensions across various demographic characteristics and develops a regression model to find out the contribution of the factors to the long term sustenance of employees in a BPO. Design/methodology/approach – A questionnaire was completed by 500 BPO employees located in the National Capital region of India. It measured their perception towards the importance of factors that are responsible for their sustenance in the organization. Data was analyzed using tests like factor analysis, descriptive stats, correlation and regression. Findings – Four major dimensions of retention w...
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