British Library Document Supply: an information service fit for the future

Purpose – The purpose of this study is to describe how the British Library Document Supply Service (BLDSS) is responding to changes in the provision of research content, redefining its services to suit varying audiences’ requirements and building on a flexible technology platform. Design/methodology/approach – This study is descriptive in nature. Findings – The British Library is responding well to the current competitive environment for Inter Library Loan (ILL) and document supply. Originality/value – This study includes an up-to-date assessment of the BLDSS and the changes, driven by the changing landscape, that are taking place.