List of figures

Figure 1 The enterprise knowledge community 30 Figure 2 Risk distribution 34 Figure 3 Knowledge services maturity model 58 Figure 4 Pivotal events in knowledge economics 65 Figure 5 The knowledge balance sheet 95 Figure 6 The Knowledge Value Chain 109 Figure 7 Map of potential data sources 118 Figure 8 The enterprise value metrics system 127 Figure 9 Inputs, outputs, and outcomes. 130 Figure 10 Knowledge costs and benefits 133 Figure 11 Benefits mapping 143 Figure 12 Marginal costs and benefits 145 Figure 13 Knowledge-based innovation framework 155 Figure 14 Product-market innovation matrix 159 Figure 15 User engagement ladder 163 Figure 16 The escalation of knowledge issues 177 Figure 17 Time-boundary orientation 180 Figure 18 Strategic knowledge architecture – generic 182 Figure 19 Proposed high-level knowledge architecture (abridged) 186 Figure 20 Competitive ecosystem framework 198