Transformation of Personnel Management Process: Reshaping Responsibilities of Non-Medical Personnel

Background. One of the major challenges in modern healthcare that is timely delivery of high-quality medical care to the population must be addressed. First of all, it requires effective staff management. The quantitative and structural imbalance of medical professionals is another common issue in modern healthcare. The current changes in staff management are primarily related to reshaping of responsibilities of medical personnel. In this context, we will discuss reshaping as the transfer of some responsibilities of medical personnel to non-medical one, which is expected to reduce the excessive physician workload. The purpose of this article is to study and analyze the existing positive practices and solutions in personnel management aimed at delegating tasks not related to health care delivery to non-medical personnel in medical organizations. Materials and methods. The authors conducted an expert interview with heads of medical organizations, doctors, heads of divisions and chiefs of departments of medical organizations in Moscow and Russian regions. Along with interviews, authors used SWOT analysis. Results. The conducted survey revealed potential transformation trends. According to expert opinion, the main transformations aimed at reshaping responsibilities of non-medical personnel are related to a set of functions such as work in call centers, implementation of telemedicine technologies, use of high-tech equipment and technologies for timely health care delivery. This study methods and findings can contribute to recommendations on job responsibilities of non-medical workers including the reduction of physicians workload. The results will be of interest to scientists, researchers, HR managers and health authorities engaged in the process of optimization and improvement of medical care provision.