Task-based process modeling for policy making in smart cities

Several competitive standards have been introduced for smart city quite recently, which define the architecture and its components or city key performance indicators. However, these standards do not discuss smart service formulation, nor policy making process modeling. Standardization assists in achieving process automation by introducing "best practices" as standard process models. Policy making mainly follow non-standardized procedures, even if it is supported by various tools (i.e., Multi-Criteria Decision Methods (MCDM)). Inspired by the Task-Based Modeling method (TBM) this paper focuses on policy making process standardization for smart cities. It utilizes the case-study of the InSmart (Integrative Smart City Planning) coordination action in the smart city of Trikala, Greece, in an attempt to define and introduce a model for such a process.