Lexical Entrainment Toward Conversational Agents: An Experimental Study on Top-down Processing and Bottom-up Processing

The purpose of this paper is to examine the influence of lexical entrainment while communicating with a conversational agent. We consider two types of cognitive information processing:top-down processing, which depends on prior knowledge, and bottom-up processing, which depends on one's partners' behavior. Each works mutually complementarily in interpersonal cognition. It was hypothesized that we will separate each method of processing because of the agent's behavior. We designed a word choice task where participants and the agent described pictures and selected them alternately and held two factors constant:First, the expectation about the agent's intelligence by the experimenter's instruction as top-down processing; second, the agent's behavior, manipulating the degree of intellectual impression, as bottom-up processing. The results show that people select words differently because of the diversity of expressed behavior and thus supported our hypothesis. The findings obtained in this study could bring about new guidelines for a human-to-agent language interface.