Knowledge Management Practices and Organizational Performance in Malaysia Government Institution

Knowledge management (KM) is the process of managing and empowering knowledge assets optimally for organizational excellence. The purpose of this study is to investigate the practice of KM and organizational performance at one leading organization in implementing modernization strategies for Malaysian public services. In this study, there are four factors of KM practices namely; culture, structure, people and technology, which were based on the literature survey. A questionnaire was used as the main instrument in gathering data, and a total of 82 respondents were involved in this survey. Descriptive statistics using mean and standard deviation were performed to analyze the data. The results of the study revealed that information technology infrastructure factor scored the highest mean and followed by cultural issues, structural issues and people (human resource) which are all factors that scores at medium high level (mean = 3.68 to 3.39). The result also showed that the level of organizational performance is at medium high level in the organization, with an overall mean score of 3.59. This study will provide some worthy thoughts of how organizations should organize to manage the competitive knowledge to ensure organizational effectiveness and performance. The results may also be used as a stepping stone for further empirical research on KM Practices in the public sector to enhance the initiatives within departments, teams or organization.