Usability Study of Student Academic Portal from a User’s Perspective

Usability is a key factor that determines the success of a management software or interactive system, like student academic portal. The increasing usage of a portal requires usability evaluation method that is more accurate and effective to found usability problem, so it can be used for management service improvement in the academic process. The study aims to analyze the feasibility level of using a student academic portal. There are two methods that we using to find problems of convenience, i.e. Think Aloud Evaluation (TA), and Heuristic Evaluation. The study has resulted in the main factors affect the service capabilities of a student academic portal, revealing all the strengths and weaknesses of the portal based on the user’s perceptions of the system.