目的地和数字营销形象通过游客对雅加达DKI国家纪念碑的满意而对访问决定的影响

Heny Ratnaningtyas, Nurbaeti Nurbaeti, Myrza Rahmanita
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摘要

本研究旨在通过游客对国家纪念碑的满意度来确定目的地形象和数字营销对访问决策的影响。这类研究采用通径分析法进行定量描述。本研究的人口是所有来莫纳斯的游客,而样本由100名受访者组成,采用偶然抽样技术。结果表明:(1)目的地形象和数字营销对游客满意度有显著影响;(2)目的地形象和数字营销通过游客满意度对旅游决策有部分显著影响。根据r方结果,41.2%的游客满意度变量受到目的地形象和数字营销的影响。访问者满意度对访问决策变量的影响为57.7%。莫纳斯的正面形象影响满意度和访问决策,因为莫纳斯加强了雅加达市作为一个有吸引力的旅游目的地的正面形象,具有象征意义,历史,美丽,设施齐全,高知名度。莫纳斯的数字营销影响着游客的满意度和参观决定,因为它帮助游客通过完整的信息、在线订票和互动体验(如虚拟旅游)找到和计划参观。游客满意度对莫纳斯的访问决策有着重要的影响,因为它可以影响游客的推荐和未来返回目的地的决定,从而影响访问水平。
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Pengaruh Citra Destinasi dan Pemasaran Digital Terhadap Keputusan Berkunjung Melalui Kepuasan Pengunjung Pada Monumen Nasional DKI Jakarta
This study aims to determine the influence of destination image and digital marketing on the decision to visit through visitor satisfaction at the National Monument. This type of research is quantitative descriptive using path analysis method. The population in this study is all visitors who come to Monas, while the sample consisted of 100 respondents using accidental sampling technique. The results showed that: (1) Destination image and digital marketing have a significant influence on visitor satisfaction; (2) Destination image and digital marketing partially have a significant influence on the decision to visit through visitor satisfaction. Based on the R-Square results, it shows that 41.2% of visitor satisfaction variable is influenced by destination image and digital marketing. Then 57.7% of the decision to visit variable is influenced by visitor satisfaction.The positive image of Monas affects satisfaction and the decision to visit because Monas strengthens the positive image of Jakarta city as an attractive tourist destination and has symbolic, historical, beauty, complete facilities, and high popularity values. Digital marketing at Monas influences visitor satisfaction and the decision to visit because it helps visitors find and plan visits through complete information and online ticket reservations and interactive experiences such as virtual tours. Visitor satisfaction has a significant influence on the decision to visit Monas because it can influence visitor recommendations and decisions to return to the destination in the future, which impacts the level of visits.
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