分层可配置IVR系统的设计

2010 Second International Conference on Computational Intelligence and Natural Computing Pub Date : 2010-11-22 DOI:10.1109/CINC.2010.5643753

Shanchuan Xu, W. Gao, Zhen Li, Shuliang Zhang, Jianing Zhao

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引用次数: 10

摘要

IVR是CTI中心的重要组成部分。但是目前大多数的IVR系统都是针对特定的需求而设计的，扩展性较低，不能成为一个可重用的系统。用于其他目的的新IVR系统应重新编码。本文提出了一种分层的可重用IVR系统，该系统减少了模型之间的依赖关系，并采用XML文件作为配置文件，通过修改XML文件使IVR易于更改。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Design of hierarchical and configurable IVR system

IVR is an important part of CTI center. But most of current IVR system is designed for specific requirements with low extensibility and can not be a reusable system. A new IVR system for another purpose should be recoded. This paper proposes a hierarchical system of reusable IVR , which reduces the dependence between models and uses XML file as configuration file to make the IVR easily change by modifying the XML file.

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2010 Second International Conference on Computational Intelligence and Natural Computing

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