Citizens' perception in Developing Local E-Governments: A Structural Equation Modeling Approach

Citizens' perception is important for all in governments around the world. Technology boost evolution of governments in terms of transparency, efficiency, corruption and other different issues. Furthermore, governmental agencies use more technology to interact with citizens and transform traditional services. So, governments provide services and citizens must use them. For this reason, the purpose of this article is to examine citizens' perception based on the Use of Technology in Local Governments. A survey applied to 269 citizens evaluates citizens' perception. We use a Structural Equation Model to analyze data. Findings reveal that Transparency is the most important factor to improve citizens' perception of Local Governments, use of technology is the second one.