The impact of process design on improving company performance: An analytical study of the Municipalities Directorate Saladin

This paper aims to focus on process design and effective contribution to improving business performance to address the challenges faced by business organizations. The research question is to determine how to focus on process design in a business context. The research methodology analyzed variables using Impact Matrix Cross-Reference Multiplication (MICMAC) software applied to classification. Conclusions: Given the current environmental challenges, process orientation requires the introduction of unconventional manufacturing and production methods.