Chapter 3 Advancing Technologies in Human Resource Development (HRD)

This chapter examines emerging trends in the use of advancing technologies in human resource development (HRD). The use of technology in the workplace to increase productivity and optimize business results is not a new concept; however, the use of technology to capture vital HRD data and create innovative organizational development strategies and programs is now the cornerstone of many HRD organizations. In dealing with the challenges of a global, multigenerational workforce, having to do more with less, and the constant demand to remain competitive, organizations seek innovative ways to integrate technology into its organizational development practices. The use of technology in human resource development has proven to save time, costs, and provide a more accurate assessment of the state of the workforce regarding skills, competencies, culture, and talent acquisition over previous methods. While advancing technologies in human resource development offer significant value and benefits, it also presents challenges and issues. For this reason, it is vital for organizations to gain a holistic understanding of the positive and negative implications that advancing technologies have on human resource development practices. This chapter explores four areas of focus in advancing technologies in HRD: (1) emerging trends; (2) value and benefits; (3) challenges and issues; and (4) opportunities for use.