天塌下来了吗?或使用政策和程序手册作为评估工具

Assessment and Accountability In Reference Work Pub Date : 1992-08-07 DOI:10.1300/J120v17n38_26

John McCreight

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摘要

在预算冻结和收入减少的情况下，图书馆需要系统、公平地应对，同时坚持图书馆的决策权。检讨和更新程序手册是一项有价值的工作，有助评估图书馆的服务、重新设计程序、加强员工的团队合作，以及建立指引决策的基准。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Is the Sky Falling? or Using the Policies and Procedures Manual as an Evaluation Tool

At a time of budget freezes and income cuts libraries need methods for responding systematically and fairly while insisting on the library's right to make the decisions. Reviewing and updating the procedures manual is a worthwhile project for evaluating library services, redesigning procedures, enhancing staff teamwork and creating a benchmark to guide decisions.

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Assessment and Accountability In Reference Work

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