WORKPLACE INCIVILITY AND ORGANIZATIONAL CITIZENSHIP BEHAVIOUR: AN EMPIRICAL ASSESSMENT OF FEMALE BANKING PERSONALS

ABSTRACT Organizational Citizenship Behaviour (OCB) and workplace incivility has been investigated and examined by academics for over twenty-five years, and it continues to be a subject that academics are interested in studying. This research analyzes the influence of incivility shown by coworkers and supervisors on OCB by examining the role that interpersonal deviance plays as a mediator, as well as the role that perceived organizational support plays as a moderator in this relationship. Participants in the research are female workers currently working in the banking industry in Pakistan. The research was conducted with participation from 360 female workers who were working in various places throughout Pakistan. Data from respondents was collected using the structured questioner that was provided. The data were examined using correlation and regression analysis, and AMOS was used to examine the mediating and moderating effects of the relationships. According to the findings, interpersonal deviance acts as a partial mediator between incivility shown by coworkers and supervisors and behavior that demonstrates organizational citizenship. In addition, the findings demonstrated that the perception of organizational support moderates the association between incivility shown by coworkers and supervisors and behavior that demonstrates organizational citizenship. In order to analyze the connection between the many observable characteristics, the present research exclusively focuses on the female banking personnel.