The design and implementation of the operator console workstations at the Central Artery/Third Harbor Tunnel project's operations control center

This paper presents how task analysis, standard operating procedures, and interface prototyping have been used in the design and implementation of the Operator Console Workstations at the Central Artery/Third Harbor Tunnel project's operations control center. Each of these three elements has played a key role in ensuring that the final operator interface to a complex control system is one which is robust, user-friendly, and minimizes the risk of operator error.