Developing a Quality Metric in Controlling the Project Task

In several telecommunication projects, during the monitoring and controlling phases, the quality control and validate scope processes only rely on the receipt test form and handover minutes. Whereas quality errors, in general, can only be seen in the final project phase. If the project deliverables do not meet the customer requirement, the rework must be done or the worst possibility is that the project must be stopped. A quality metric using the internal control method is a project document that can be used to prevent possible problems. There is a quality metric template from previous research proposed for telecommunication projects, but the factors used as variable critical success criteria have not included other important factors that support project success. Therefore, this study will discuss the development of an existing quality metric template and what processes will be affected by the use of this quality metric in a project. It was found that procedures and human factors are critical success factors that can support project success, and quality metrics have an impact on the quality control process and validate scope. It can be concluded that this study produces a quality metric template that has been developed and this quality metric can be used as a template for other projects such as construction projects or IT projects.