管理系统和决策支持系统的任务分析和设计框架

M. Herczeg
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引用次数: 13

摘要

这一贡献描述了一个具有组织和操作概念的管理框架,即监督和控制复杂的动态系统(过程),如网络,工厂,发电厂或运输系统。这种系统操作也被称为监督控制[10]、[15]。这些应用程序的特点是在几个用户(操作员)和机器代理(系统功能)之间进行复杂的任务分配。对于要设计的系统,必须根据新的管理应用程序将框架的概念转换为特定于应用程序的术语。此步骤将创建一个面向应用程序的框架,以某种方式设计新的管理系统,使其能够满足操作和人员需求,以满足业务目标。对于要分析的现有系统,必须将实体转换为有关这些管理应用程序的典型应用程序术语。这将为分析评估系统、识别问题、改进和优化系统提供一个面向应用的框架。该框架主要用于电信网络管理领域,并已用于设计数字宽带网络的电信管理系统。预计这些概念也适用于其他应用领域。
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A task analysis and design framework for management systems and decision support systems
This contribution describes a framework with organizational and operating concepts for the management, i.e. supervision and control of complex dynamic systems (processes), like networks, factories, power plants or transport systems. This kind of system operation has also been called supervisory control [10], [15]. These applications are characterized by a complex allocation of tasks between several users (operators) and machine agents (system functions). For systems to be designed, the concepts of the framework have to be transformed into applicationspecific terms according to the new management application. This step will create an application-o riented framework to design new management systems in a way that they are able fulfil the operational and human requirements to meet the business goals. For existing systems to be analysed, the entities have to be transformed into the typical application terms in respect to these management applications. This will provide an application-o riented framework for an analysis to evaluate the system, identify problems, improve and optimize the system. This framework has been developed mainly in the area of telecommunica tion network management and has been used to design telecommunication management systems for digital broadband networks. The concepts are expected to applicable in other application areas as well.
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