Assistance to infants admitted to a pediatric ward: factors associated with the family satisfaction

OBJECTIVE: The aim of this study was to assess the level of satisfaction of the family members attended in a nursery unit of a hospital in São Paulo, SP, Brazil. METHODS: A questionnaire structured on liker scale (QSEnf 10) was applied to check the levels of familiar satisfaction during hospitalization. RESULTS: Most of the volunteers indicated that are satisfied with the services provided for each specialty, ranging from 81.5 to 100%. The average satisfaction score of 33 for the nursing team, 36.9 for doctors, 19.5 for physiotherapists, 19.0 for psychologists and 18.3 for nutritionists. On the other hand, a few were unsatisfied with the services provided in some specialties. CONCLUSIONS: Among the main factors associated with the dissatisfaction of family members is related to the lack of information or inaccurate information and the delay in responding to special requests.