Bases of human-computer trust and explanations

Maintaining and enhancing the willingness of a user to interact with a technical system is crucial for human-computer interaction (HCI). Trust has shown to be an important factor influencing the frequency and kind of usage. In this paper we present our ongoing work on using explanations to maintain the trust relationship between human and computer. We describe an experiment on how different goals of explanations can be used to influence the bases of human-computer trust in a directed way. We present the results of a conducted preliminary study and outline how to improve the experiment so as to be able to include the results in an existing dialogue system.