有目的的营销行为对品牌态度的影响

Isabel Buil , Eva Martínez , Teresa Montaner
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引用次数: 12

摘要

企业越来越多地在企业社会责任(CSR)项目中使用公益相关营销活动。本研究的目的是分析公益关系营销活动对品牌态度的影响。具体来说,我们探讨了客户关系管理活动的可信度的重要性,以及对品牌认知活动的态度。这项研究提出了一个模型,用600个人的样本数据进行了测试。结果表明,可信的广告活动能得到更好的评价,并增强品牌的实力。研究还发现,产品与公益事业的契合度、品牌熟悉度和与公益事业的关联度是影响活动整体评价和品牌态度的决定因素。JEL分类:M3
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La influencia de las acciones de marketing con causa en la actitud hacia la marca

Companies are increasingly using cause related marketing actions within their Corporate Social Responsibility (CSR) programs. The aim of this study is to analyse the influence of cause relation marketing campaigns on brand attitude. Specifically, we explore the importance of the credibility of the CRM campaign and the attitude toward the campaign in brand perceptions. This research proposes a model that is tested with data from a sample of 600 individuals. Results show that credible campaigns are better evaluated and strength the brands. It is also found that the fit between the product and the cause, the brand familiarity and the implication with the cause are determinants of the overall evaluation of the campaign and the brand attitude.JEL classification: M3

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