{"title":"基于度量的IT领域客户满意度评价新方法","authors":"R. Dumke, Cornelius Wille","doi":"10.1007/3-540-44704-0_15","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":282554,"journal":{"name":"International Workshop on Software Measurement","volume":"56 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2000-10-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"A New Metric-Based Approach for the Evaluation of Customer Satisfaction in the IT Area\",\"authors\":\"R. Dumke, Cornelius Wille\",\"doi\":\"10.1007/3-540-44704-0_15\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":282554,\"journal\":{\"name\":\"International Workshop on Software Measurement\",\"volume\":\"56 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2000-10-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Workshop on Software Measurement\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1007/3-540-44704-0_15\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Workshop on Software Measurement","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/3-540-44704-0_15","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}