提高知识工作者的工作效率

F. Gleeson, Vincent Hargaden
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引用次数: 1

摘要

本文综合了认知工程和生产力改进方面的文献,开发了一个新的基于任务的框架,用于复杂工作环境下的问题解决。我们将决策表示为一个过程流,其中认知能力表示过程约束。提出了将科学管理推广到知识工作的效率原则。
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Improving knowledge worker efficiency
This paper synthesises cognitive engineering and productivity improvement literature to develop a new task based framework for problem solving in complex work environments. We represent decision making as a process flow where cognitive capacity represents the process constraint. We propose efficiency principles that can extend scientific management to knowledge work.
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