Institutional Dilemmas and the Development of Chief Information Officer System: a case from Shanghai

Due to the unavailability of an effective architecture in central government in informatization management, local governments have encountered a number of institutional dilemmas in the process of informatization, resulting in inefficient coordination among departments, strong randomness, repeated construction in informatization development, ineffective information sharing and difficulties in deepening the applications. Through the case study from Shanghai, this paper argues that the development of chief information officer (CIO) system might be a solution to solve above problems and current institutional dilemmas so as to promote effective coordination among departments.