团队互动的微观动态本质

Rebeka O. Szabó
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摘要

团队已经成为一种流行的组织形式,因为运作良好的以任务为中心的团队是成功组织的基本支柱。虽然当代社会科学对理解导致效率的团队过程很感兴趣,但这些研究大多依赖于产生静态和潜在偏见信息的自我报告数据,并往往忽视实际的互动过程。我们提出了一种新颖的方法,可以通过测量在受控环境中实时演变的性能动态来描绘解决问题的群体行为的微妙而复杂的画面。本研究旨在探讨小型项目团队的协作网络如何随着时间和团队成员的变化而演变,以及它与成功的任务绩效之间的关系。我们研究了密室中的互动模式,所有团队在同一个实验环境中完成任务的过程中都被录像。我们期望并确认,跨时间和团队成员的交互关系的均匀分布有助于成功地解决问题。关于初始社会角色对互动模式动态的影响,我们假设灵活、层级较少的团队结构有利于解决问题。在随机组成的团队中,在非结构化任务的动态执行过程中,新社会结构的发展预计会导致更多的对话规则紧张。本研究旨在通过关注网络微观机制来推进团队的新科学,使我们能够将团队视为动态的、自适应的、执行任务的系统。
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The Micro-Dynamic Nature of Team Interactions
Teams have become a popular organization form since well-functioning task-focused groups are basic pillars of successful organizations. While there is much interest in contemporary social science in understanding team processes that lead to efficiency, most of these researches rely heavily on self-reported data yielding static and potentially biased information and tends to overlook actual interaction processes. We propose a novel approach that allows portraying a nuanced, complex picture of problem-solving group behaviour by measuring performance dynamics as it evolves in real-time, in a controlled environment. The research aims to explore how collaboration networks of small project teams evolve across time and team members, and how it relates to successful task performance. We investigate interaction patterns in escape rooms, where all teams are video recorded during the task-solving process in the same experimental environment. We expected and confirmed that homogeneous distribution of interaction ties across time and team members fosters successful problem-solving. Concerning the impact of the initial social roles on the dynamics of the interaction pattern, we hypothesized that flexible, less hierarchical team structures favour for problem-solving. In the case of the teams with random composition, the development of a new social structure during the dynamic performance of an unstructured task is expected to entail more tensions with the conversation rules than otherwise. This research aims to advance the new science of teams' by focusing on the network micro-mechanisms that allows us to treat teams as dynamic, adaptive, taskperforming systems.
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