Challenges of Inter-organizational Information Security in Healthcare Services: Health Regulator's Perspective

Inter-organization Information Technology (IT) relationships enhance the collaboration among organizations to deliver better healthcare services. This study aims to analyze information security practices and challenges for inter-organizational IT relationships in healthcare services from health regulator's perspective namely the National Health Insurance Agency (BPJS-K) who provides an inter-organization system to support the relationships. We use the qualitative research method with thematic coding as data analysis techniques. Data are collected using an online interview with three middle management in the IT division from BPJS-K. The results revealed some information security threats on inter-organizational systems. Even though BPJS-K has implemented some security measures to protect the systems, it must address some challenges to improve them. This study discusses some theoretical and practical contributions for inter-organizational information security.