Techniques for requirements elicitation

The authors survey and evaluate techniques for eliciting requirements of computer-based systems, paying particular attention to dealing with social issues. The methods surveyed include introspection, interviews, questionnaires, and protocol, conversation, interaction, and discourse analyses. The last three techniques grew out of ethnomethodology and sociolinguistics. They can elicit tacit knowledge by observing actual interactions in the workplace, and can also be applied to the system development process itself.<>