应对职场欺凌:护理人员在医疗环境中的策略

IF 2.2 Q1 NURSING NURSING FORUM Pub Date : 2023-09-29 DOI:10.1155/2023/8447804
Ana Lúcia João, António Portelada
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引用次数: 0

摘要

目的。对于护理专业人员来说,职场欺凌的特点是一系列重复的、平庸的负面行为,这些行为是由比受害者更有权力的侵略者实施的。这种行为对受害者和事件发生的医疗机构都产生了不利影响。在反复遭受职场欺凌后,受害者会采取应对策略来调整自己的工作环境,适应施暴者,试图减少欺凌行为带来的不适。本研究旨在描述NAQ-R(负面行为问卷-修订版)和COPE(负面行为量表)评估工具的心理测量特征。此外,本研究旨在评估遭受职场欺凌的护士的应对策略。方法。本研究具有定量、描述性、相关性和横断面性。数据是通过数字调查收集的,其中包括社会人口和专业成分。采用NAQ-R和COPE量表对这些成分进行评价。该研究共包括2015名葡萄牙护士作为样本。结果。与同事交谈和面对攻击者是护士在工作中遭受欺凌行为时采取的主要策略。此外,根据第一和第三项评价标准,与未遭受职场欺凌的护士相比,面临职场欺凌的护士在“寻求支持”和“物质使用”方面表现出更高的平均值,并更多地采取“逃避”措施。根据第二个评估标准,遭受职场欺凌的护士更多地采取“逃避”和“药物使用”的方式,表现出更少的“接受”。结论。当面对职场欺凌时,护士主要选择消极的应对策略,而且大多数护士没有接受过这方面的培训。在这方面,护士的培训被认为是重要的,以鼓励使用积极的应对策略,最大限度地减少这种现象的负面影响。
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Coping with Workplace Bullying: Strategies Employed by Nurses in the Healthcare Setting
Purpose. As regards nursing professionals, workplace bullying is characterized by a set of repeated and banalized negative behaviors carried out by the aggressors that have more power than victims. Such behaviors adversely affect both the victims and the healthcare institutions where the events occur. Upon repeated exposure to workplace bullying, the victims use coping strategies to modify their work environment and adapt to the aggressor, as they try to reduce the discomfort caused by the bullying behavior. The present work aims to describe the psychometric characteristics of the NAQ-R (Negative Act Questionnaire-Revised) and COPE (COPE Inventory) assessment instruments. In addition, it aims to assess the coping strategies employed by nurses who were victims of workplace bullying. Methods. This study is quantitative, descriptive, correlational, and cross-sectional in nature. Data were collected through a digital survey which consisted of sociodemographic and professional components. The NAQ-R and COPE scales were used to evaluate these components. The study included a total of 2015 Portuguese nurses in the sample. Results. Talking to coworkers and confronting the aggressors were the main strategies adopted by nurses who experienced bullying behaviors at work. Also, based on the first and third evaluation criteria, nurses who faced workplace bullying presented a higher average value of “support seeking” and “substance use” and resorted more to “evasion” when compared to those who had not been bullied. Based on the second assessment criterion, nurses who endured workplace bullying resorted more to “evasion” and “substance use” and exhibited less “acceptance.” Conclusions. When confronted with workplace bullying, nurses predominantly chose negative coping strategies and, in their majority, nurses had not received training on that topic. In this regard, nurses’ training is considered important, so as to encourage the use of positive coping strategies that minimize the negative effects of the phenomenon.
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来源期刊
NURSING FORUM
NURSING FORUM NURSING-
CiteScore
4.90
自引率
4.20%
发文量
151
期刊介绍: Nursing Forum is a peer-reviewed quarterly journal that invites original manuscripts that explore, explicate or report issues, ideas, trends and innovations that shape the nursing profession. Research manuscripts should emphasize the implications rather than the methods or analysis. Quality improvement manuscripts should emphasize the outcomes and follow the SQUIRE Guidelines in creating the manuscript. Evidence-based manuscripts should emphasize the findings and implications for practice and follow PICOT format. Concept analysis manuscripts should emphasize the evidence for support of the concept and follow an accepted format for such analyses.
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