{"title":"后新冠肺炎时代展销服务转型:来自中国的视角","authors":"Shuting Yu, Maureen Benson-Rea","doi":"10.1080/15470148.2023.2278796","DOIUrl":null,"url":null,"abstract":"AbstractCovid-19 dramatically changed the way businesses operates. The focus of this paper is virtual trade fairs organized by trade fair organizers in China whose service delivery model was transformed to meet the new needs of customers. Using one well-grounded case and several rounds of interview data in three stages, the paper aims to explore the impact Covid-19 has generated on the event services sector and how SERVQUAL could be applied in an emerging virtual setting.Keywords: Covid-19service qualitySERVQUALtrade fairvirtual trade fair Disclosure statementNo potential conflict of interest was reported by the author(s).","PeriodicalId":46268,"journal":{"name":"Journal of Convention & Event Tourism","volume":"5 5","pages":"0"},"PeriodicalIF":1.7000,"publicationDate":"2023-11-07","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Transforming trade fair services in the post-Covid-19 era: A perspective from China\",\"authors\":\"Shuting Yu, Maureen Benson-Rea\",\"doi\":\"10.1080/15470148.2023.2278796\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"AbstractCovid-19 dramatically changed the way businesses operates. The focus of this paper is virtual trade fairs organized by trade fair organizers in China whose service delivery model was transformed to meet the new needs of customers. Using one well-grounded case and several rounds of interview data in three stages, the paper aims to explore the impact Covid-19 has generated on the event services sector and how SERVQUAL could be applied in an emerging virtual setting.Keywords: Covid-19service qualitySERVQUALtrade fairvirtual trade fair Disclosure statementNo potential conflict of interest was reported by the author(s).\",\"PeriodicalId\":46268,\"journal\":{\"name\":\"Journal of Convention & Event Tourism\",\"volume\":\"5 5\",\"pages\":\"0\"},\"PeriodicalIF\":1.7000,\"publicationDate\":\"2023-11-07\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Convention & Event Tourism\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/15470148.2023.2278796\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"HOSPITALITY, LEISURE, SPORT & TOURISM\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Convention & Event Tourism","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15470148.2023.2278796","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"HOSPITALITY, LEISURE, SPORT & TOURISM","Score":null,"Total":0}
Transforming trade fair services in the post-Covid-19 era: A perspective from China
AbstractCovid-19 dramatically changed the way businesses operates. The focus of this paper is virtual trade fairs organized by trade fair organizers in China whose service delivery model was transformed to meet the new needs of customers. Using one well-grounded case and several rounds of interview data in three stages, the paper aims to explore the impact Covid-19 has generated on the event services sector and how SERVQUAL could be applied in an emerging virtual setting.Keywords: Covid-19service qualitySERVQUALtrade fairvirtual trade fair Disclosure statementNo potential conflict of interest was reported by the author(s).
期刊介绍：
The Journal of Convention & Event Tourism provides multidisciplinary perspectives on conventions, exhibitions, and events. The journal provides global perspectives on this dynamic industry and encourages international submissions. All papers go through a double blind peer review process resulting in cutting-edge viewpoints on trends, innovations, and research regarding convention and event tourism. In addition, the Journal of Convention & Event Tourism includes conference and book reviews, critical reviews on major issues.
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