同事交换在同事不礼貌与员工行为关系中的作用:仆人式领导的调节作用

IF 3.1 4区 管理学 Q2 MANAGEMENT Journal of Managerial Psychology Pub Date : 2023-11-03 DOI:10.1108/jmp-08-2022-0397
Cheng-Chen Lin, Szu-Chi Lu, Fong-Yi Lai, Hsiao-Ling Chen
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引用次数: 0

摘要

本研究旨在探讨同事不文明行为对员工行为的影响,采用一个以同事交换(CWX)为中介,仆人式领导为调节的有调节中介模型。设计/方法/方法采用多时相研究设计收集数据。采用验证性因子分析(CFA)、层次回归分析和调节路径分析对1272名参与者的样本进行了假设检验。此外,还增加了主管不文明行为作为控制变量,以部分排除对员工行为的潜在影响。结果:CFA检验结果保证了所有测量方法具有判别效度和收敛效度。此外,层次回归分析和调节路径分析结果表明,CWX在同事不礼貌与员工行为之间具有中介作用。此外,仆人式领导加剧了同事不礼貌与弃友关系之间的负相关关系。实践启示:领导者和从业者应该投资于沟通培训项目,培养员工的沟通技巧,避免不文明行为。除了将不礼貌视为不恰当的行为外,领导者和实践者还应该理解这些不礼貌行为之外的含义。本研究运用不文明行为螺旋理论考察同事不文明行为对员工行为的影响。中介路径分析发现CWX对这些变量之间的关系起中介作用,这一点在以往的研究中被忽略。此外,本研究引入仆人式领导作为调节因子来解释不礼貌螺旋理论中的“何时”,即什么样的社会环境促进或抑制同事不礼貌对CWX的影响。
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The role of coworker exchange in the relationship between coworker incivility and employees' behaviors: the moderating effect of servant leadership
Purpose This study aims to examine the effects of coworker incivility on employees' behaviors using a moderated mediation model that conceptualizes coworker exchange (CWX) as a mediator and servant leadership as a moderator. Design/methodology/approach The data were collected using a multi-temporal research design. The hypotheses were tested on a sample of 1,272 participants using confirmatory factor analysis (CFA), hierarchical regression analysis and moderated path analysis. In addition, supervisor incivility was added as a control variable to partial out the potential influence on employees' behaviors. Findings The results of CFA ensured that all measures had discriminant and convergent validity. In addition, the results of hierarchical regression analysis and moderated path analysis indicated that CWX mediates the relationship between coworker incivility and employees' behaviors. Furthermore, servant leadership exacerbates the negative relationship between coworker incivility and CWX. Practical implications Leaders and practitioners should invest in communication training programs for developing employees' communication skills to avoid incivility. In addition to viewing incivility as inappropriate behavior, leaders and practitioners should understand the meaning beyond those incivilities. Originality/value This study utilized incivility spiral theory to examine how coworker incivility affects employees' behaviors. The mediated path analysis found that CWX mediates the relationship between these variables, which has been ignored by previous research. Furthermore, this study introduced servant leadership as a moderator to account for the “when” in incivility spiral theory, i.e. what kind of social context facilitates or inhibits the influence of coworker incivility on CWX.
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来源期刊
CiteScore
5.50
自引率
6.20%
发文量
26
期刊介绍: ■Communication and its influence on action ■Developments in leadership styles ■How managers achieve success ■How work design affects job motivation ■Influences on managerial priorities and time allocation ■Managing conflicts ■The decision-making process in Eastern and Western business cultures
期刊最新文献
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