Lessons learnt from stakeholder engagement in public infrastructure projects in Australia

Stakeholder engagement has always been a field of concern for project managers. As part of economic growth and better living conditions, governments are investing massively on public infrastructure projects, pressing the urge for project success. This paper seeks to extract lessons learnt from stakeholder engagement in public infrastructure projects in Australia. This study extracts 21 lessons regarding stakeholder management in public infrastructure project from its 3 case studies, and proposes a framework of lessons. These 21 lessons are categorised into conflict/dispute, communication, methodology/tools/techniques, legislation, resource management, relationships/attitude/behaviour, health and safety and project team. To the best of our knowledge, there is no article that has specifically looked into exploring a big picture taxonomy of lessons learnt from stakeholder engagement in public infrastructure projects through multiple case studies.