TikTok 上的内容营销和在线客户评论对购买卡尼尔洗脸皂产品决策的影响。

Costing Pub Date : 2023-08-21 DOI:10.31539/costing.v7i1.6729
Nabila Ayu Kristina, Siti Aminah
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引用次数: 0

摘要

快速发展的技术,特别是在社交媒体领域,为商人提供了许多机会,作为公司产品的营销媒介,使他们能够被更广泛的社区所认可,其中一个就是TikTok应用程序。本研究的目的是为了找出内容营销和TikTok上的在线客户评论是否会影响Garnier洗面奶产品的购买决策。研究样本由拥有TikTok账户并购买过卡尼尔洗面奶的UPN Veterans East Java学生组成,共72名受访者,采用有目的的抽样方法。采用的数据收集方法是问卷调查。有72名受访者,然后使用偏最小二乘法(PLS)进行分析。本研究结果表明,内容营销对购买决策有正向影响,在线客户评论对购买决策也有正向影响。 关键词:内容营销;在线客户评论;购买的决定。
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Pengaruh Content Marketing dan Online Customer Review di TikTok Terhadap Keputusan Pembelian Produk Sabun Cuci Muka Garnier.
Technology that is growing rapidly, especially in the field of social media, provides many opportunities forbusiness people as a marketing medium for company products so that they can be recognized by the wider community, one of which is the TikTok application. The purpose of this study is to find out whether content marketing and online customer reviews on TikTok influence the purchasing decision of Garnier face wash products. The research sample consisted of UPN Veterans East Java students who have a TikTok account and havepurchased Garnier face wash, a total of 72 respondents, using a purposive sampling method. Data collection method used is a questionnaire. There were 72 respondents who were then analyzed using Partial Least Square (PLS). The results of this study indicate that content marketing has a positive influence on purchasing decisions and online customer reviews also have a positive influence on purchasing decisions. Keywords: Content Marketing; Online customer reviews; Buying decision.
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