Implementation Policy Service Teleradiology in Facilities Health Services

Teleradiology, according to Ministry of Health Regulation No. 20 of 2019, is a diagnostic radiology service that utilizes electronic transmission of images from all radiology modalities, along with supporting data, from Consultation Requesting Health Facilities to Consultation Provider Health Facilities. The goal is to analyze the implementation of teleradiology service policies in healthcare facilities and assess the supporting and inhibiting factors for the implementation of teleradiology service policies in healthcare facilities. The research method used in this study is descriptive qualitative. A total of 12 informants were interviewed, including individuals from Batin Mangunang Hospital, PON Hospital, and X Tambun Bekasi Hospital. Purposive and snowball techniques were employed to identify informants in this study, along with the use of data triangulation and ATLAS.ti software. The results of the implementation of teleradiology service policies at Batin Mangunang Hospital currently involve the use of the WhatsApp application for teleradiology services. Previously, in 2016, the hospital had used applications from the Ministry of Health, but this only lasted for a few months. The inhibiting factor is that the implementers do not fully understand and implement teleradiology services, mainly because they did not continue to provide funding sources and infrastructure facilities. The implementation of teleradiology service policies at PON Hospital for teleradiology services previously used teleradiology from the Ministry of Health and only ran for a few months. Currently, they use Picture Archiving And Communication System (PACS) facilities. The supporting factor is that the implementors understand teleradiology service policies related to DICOM usage standards.