“What’s the Purpose of Having a Say If I Cannot Participate?”

Abstract The aim of this study was qualitatively to describe, explore and reflect upon young people’s experiences of being heard and to participate in decision-making processes made in their best interests when in contact with child welfare services ( cws ) in Norway. Despite children’s right to be heard according to national and international legislation, three out of nine interviewees expressed an overall experience of this when in contact with professionals. Positive experiences of being heard and experienced opportunities of participation formed a basis for personal well-being and trustful relations, whereas negative experiences were associated with mistrust and discontent. We analysed the interviews in light of child participation theory and the Capability Approach, using thematical content analysis. Based on our findings we suggest the Capability Approach in combination with theory of participation to operationalise children’s right to be heard.